What did Hunt do to the NHS – and how has he got away with it?
Jeremy Hunt’s pitch to the Tory faithful appears to be that he’s the “serious” one: the earnest ex-head boy with a grasp of detail and an ability to get things done. After all, he tells us, he’s the man who “saved the NHS”.
Even the liberal media repeats these ideas. The New Statesman is impressed by Hunt’s “empathy” and “compassion”. The Observer suggests Hunt could “take a leaf out of Rory Stewart’s campaign book” and be the “honest candidate”. The Guardian describes Hunt’s “genial disposition” and “record of departmental diligence and attention to detail”.
The fact that Hunt was health secretary – the longest-serving in history – barely makes it into the narrative at all. If it does, it’s restricted to his battles with junior doctors and over funding – both of which Hunt likes to portray as victories.
Maybe it’s not surprising that so much of the media takes at face value Hunt’s self-presentation as a nice guy with a “consensual approach” (slogan: “Unite to win”). For most of his tenure as health secretary – except, perhaps, during the junior doctor dispute – they fairly uncritically adopted Hunt’s persona of the ‘champion of patient safety’.
I spent much of Hunt’s period as Health Secretary running openDemocracy’s OurNHS section, investigating what he was really up to. I soon discovered that when you looked past his press releases, you found a very different story – one of missed targets, lengthening waits, crumbling hospitals, missed opportunities, false solutions, funding boosts that vanished under scrutiny, and blaming everyone but himself. This is that story.
Hunt’s hospital legacy
Jeremy Hunt took over responsibility for the NHS in 2012. By the time he left the post 6 years later, patient experience and staff morale had both taken a dramatic turn for the worse across many key indicators. Winter crises deepened, with official figures showing 2017, 2018 and 2019 were successively “worst on record”. The British Medical Association (BMA) reported that by 2018 “the “winter crisis” has truly been replaced by a year-round crisis”. NHS rules say 95% of patients visiting A&E should be seen within a maximum of four hours. When Hunt took over the performance was just below target – 94.9%. Performance worsened steadily during his tenure and was 84% by the time he left, with the target having been missed every winter since 2013/4, and every single month since July 2015. That meant three times more patients waiting over four hours to be seen in A&E when Hunt left office than when he took over.
Hunt’s answer (aside from making it harder to access the figures, as we’ll see below) was to float the idea that patients could perhaps be banned from just walking up to A&E – an idea that he was forced to disavow, but that has resurfaced recently.
A&E is a bellwether for the NHS. The number of hospital beds (already low compared with those in most developed countries), also dropped significantly – from 135,559 beds in the quarter Hunt took over, to 127,305 when he left, a loss of over 8,000 beds. Bed occupancy rates over 85% are considered overcrowding, and increase infection risks, cancelled operations and pressure on nurses. They peaked at record levels of over 90% in Hunt’s last winter.
Other targets – notably cancer referral times and waiting times for planned operations – also went from being comfortably exceeded to being missed every month under Hunt’s watch.
Nationally and locally, a range of treatments were restricted. Hip op, knee op and hernia patients weren’t treated until they were in severe pain. Cataract operations and hearing aids were restricted to one eye or ear (who needs two anyway?). Vasectomies, erectile dysfunction treatment and diabetes monitoring were scrapped or severely restricted in growing numbers of areas. In response, NHS hospitals increasingly turned to offering ‘self-pay’ options to private patients.
Hunt oversaw years of historically low funding increases (around 1%, compared to an average of 6% in the years between 1997 and 2010, and compared to the 4.3% recommended by the Office of Budget Responsibility and the likes of the Kings Fund, Health Foundation and Nuffield Trust, as the minimum to keep up with health inflation and increasing demand). Perhaps most damagingly, he oversaw a significant cut to the amount that hospitals were paid per procedure (payments which make up three quarters of their income). Hospitals now receive on average 10% less for treating a patient than the treatment actually costs the hospital (by the admission of the head of the main regulator, Ian Dalton). And when cash-strapped hospitals missed financial and performance targets that the Public Accounts Committee said were ‘unrealistic’, they were fined, something that – unsurprisingly – has been shown to do nothing to improve performance.
Hunt’s response was to send out “failure is not an option” missives to hapless local NHS executives, instructing them (on pain of having their entire board suspended) to clear their financial shortfalls, while making sure they did so “without compromising patient care”. So that’s all right then! Even when “extra” money was found, as it was to some extent after the 2015 election, it came with so many strings attached that frontline patient care saw little benefit, and was often in the form of loans that mean, remarkably, hospitals are now more ‘indebted’ to the government, than they are to the PFI deals that are still squeezing them. Hunt’s parting gift, the NHS ‘Brexit Dividend’ birthday present, is also full of strings and inadequacies, as we’ll see below.
Throughout the period, hospital campaigners were run ragged trying to defend their local services from closure. One of Hunt’s first big decisions involved trying to close over half the services of the (top performing and much loved) Lewisham hospital, including its maternity and acute wards and downgrading its A&E departments, to boost a PFI-indebted neighbouring trust. Campaigners defeated Hunt in the High Courts (twice), successfully arguing that Hunt had acted outside his powers, and the local community had not been adequately consulted.
Hunt’s reaction to this was to introduce what I dubbed a “Hospital Closure Clause” into an unrelated piece of legislation, which stripped away many of the requirements to consult local people on future closures. Further closures, land sell-offs and down-grades to services and opening hours have followed. And justifications that the land sold off by hospitals would be used to provide homes for nurses have proved utterly hollow when it turned out that only 17% of the houses built – fewer than 1000 homes – would be ‘affordable’. The trend is likely to continue, given that Hunt’s much trumpeted ‘NHS birthday present’ (of which more later) did not cover capital funding for buildings and equipment. The NHS currently has a £6bn backlog of essential maintenance and repairs, as under Hunt £4.3bn was raided from capital budgets to pay daily bills. And hospitals were told (by the Naylor review) that the way to make up this shortfall was to sell off more land and buildings, and enter into more private finance arrangements.
Meanwhile, it’s been quids in for the private companies routinely used to provide beds to make up the shortfall. Last month NHS England boss Simon Stevens finally admitted the policy of bed closures had gone too far, leaving NHS beds “overly pressured”.
Of GPs, maternity, mental health and community care
Plans developed during the Hunt years, most notably “Sustainability and Transformation Plans”, claimed that hospital bed closures would be made up for by improved ‘care in the community’. But numbers of community matrons, district nurses and school nurses continued to decline under Hunt, and there has been a dramatic drop in the number of community health visitors in the last three years.
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This policy failure, during a funding squeeze, is perhaps not surprising – the reality is that care at home requires more, not less, funding than care in hospitals, as reviews by the University of Manchester, the British Medical Journal, the National Audit Office and even the Department of Health itself have shown. Billions of ‘transformation’ money supposedly set aside to deliver the policy change, was quietly re-purposed into keeping struggling hospitals just about afloat, just as experts had repeatedly warned Hunt it would have to be (and Hunt had steadfastly ignored).
Meanwhile in vital but neglected areas like general practice, maternity and mental healthcare, Hunt routinely over-promised and under delivered.
In October 2017 Hunt told MPs "We've got 30,000 more people working in mental health today than we had when [Labour] left office" – a claim that was revealed to be false. Not long before leaving office, he won headlines for promising that mothers would get a 'dedicated midwife' throughout pregnancy and birth, though later reports suggested that this wasn’t, in fact, the case, and that women were just being promised ‘one of a team’. In other words, no change.
Hunt called general practice the “jewel in the crown” of the NHS, and in 2015, said “we want 5,000 more GPs by 2020” – but he backed away from the commitment within days, talking of the need for “flexibility”. According to Channel 4’s Factcheck, the actual number of additional GPs he achieved in the following three years was… 162. By the last year of his oversight, the BMA described the number of GPs leaving their jobs as a "crisis", with half a million patients seeing their GP surgery close last year.
Perhaps GP demoralisation wasn’t surprising – Hunt described the years of underfunding of GPs as their “penance” for the contract the Labour government signed with them. And just as importantly, GPs’ professional autonomy and connection with the patients was repeatedly watered down. In some areas, they were offered cash incentives to refer fewer people to hospital – including cancer patients. Those who weren’t swayed still saw increasing attempts to second-guess their referrals by ‘referral managers’ who haven’t even seen the patients but aimed to reduce their referrals by as much as 30%.
Privatisation – the wrong ‘solution’
Not long before his departure, Hunt told Parliament that NHS privatisation “is not happening” and was “fake news”. But his actions suggest he was as ideologically wedded to continued competition and privatisation (in various guises) as his notoriously destructive predecessor, Andrew Lansley. Huge amounts of clinical and management energy was wasted by working to keep services from being chipped off by the private sector – a hugely costly process with no proven benefits.
While various privatisations collapsed, failure seemed to be rewarded. In 2013, a privatised treatment facility in Stevenage run by the company Clinicenta was bought back by the NHS following the deaths of three patients during routine surgery, with local officials raising concerns about “serious failings” and “evidently substandard” care. But just as Clinicenta was collapsing, its parent company – Carillion – was rewarded with further NHS contracts including major PFI schemes at Royal Liverpool Hospital and Midland Metropolitan Hospital.
After Carillion itself collapsed, The Guardian revealed documents which showed that “Civil servants working for Jeremy Hunt successfully lobbied the Cabinet Office to stop failing Carillion hospital projects from being overseen by an independent watchdog”.
Similarly, Circle’s privatised Hinchingbrooke hospital collapsed after inspectors found shockingly poor care – but Circle has since been rewarded with other contracts, including the takeover of a dermatology clinic in Nottingham that saw virtually every consultant resign rather than work for the private firm. The unit, formerly a national centre of excellence, was forced to scale back its services and to recruit overseas locums at a cost of up to £300,000 each. An independent report labelled the contract an “unmitigated disaster”. More recently, Nottingham NHS bosses decided to take Circle’s local treatment centre (which provides a range of operations) back in-house, and Circle is currently suing them in response.
From ambulances to eye operations, out-of-hours care to the NHS’s 111 medical helpline, drug treatment and prison services to musculo-skeletal services, private firms are cherry-picking cash and ‘easy’ patients from the NHS – leaving the NHS underfunded and struggling to survive.
Virgin Care won almost £2bn of contracts during Hunt’s tenure, including highly controversial contracts to look after children and frail, chronically ill people in many parts of the country. One of his first acts was to personally intervene to help Virgin’s takeover of swathes of services in his own Surrey area. 2018 saw a 57% rise in privatisation cash overall. Hunt also pushed repeated, though ultimately fruitless, attempts to privatise NHS Professionals – the NHS’s own in-house agency and its last line of defence against profiteering temporary agencies – even as he told hospitals to reduce their reliance on agency staff.
Other novel forms of privatisation were also pursued during Hunt’s tenure – from the NHS creating separate businesses for portering and facilities management to “personal health budgets” – an updated version of Thatcherite health vouchers, in which seriously ill patients are handed fixed sums for their healthcare needs and encouraged to ‘shop around’ across the public and private sectors.
The tech bonanza is another novel form of privatisation. Hunt’s successor Matt Hancock has been criticised for an overly credulous attitude to technology, but Hunt laid all the groundwork. The NHS signed substantial contracts with the likes of health app firm Babylon under his oversight, as well as running into a massive controversy over the care.data project in which Hunt and his tech Tsar, Tim Kelsey, were unable to adequately reassure a concerned public that personal data would not be sold to private firms. In what he described as his “most important speech as health secretary", Hunt boasted that "The future is here…40,000 health apps now on iTunes…this is Patient Power 2.0.” The announcement was somewhat overlooked as it was also the speech in which he launched his astonishing attack on doctors (more below). But perhaps Hunt envisaged a future with fewer doctors – not long afterwards, he faced fierce criticism by doctors for issuing “potentially fatal” advice to parents to use “Doctor Google” to diagnose their children’s rashes.
David Cameron sold the controversial 2012 Health and Social Care Act by claiming that it put doctors in charge of decision-making. In reality it put privatisers in that position, along with commercial providers taking over and sub-contracting to the NHS. The latest version of these arrangements is “Accountable Care Organisations”, an idea based on US hybrid insurer-hospital organisations like Kaiser Permanente. This gives private providers involvement in decision-making about what treatments patients do or don’t receive, and financial incentives to minimise treatment (as Michael Moore’s film ‘Sicko’ exposes). Hunt visited the firm at least three times.
Jeremy Hunt told MPs in 2016 that his department was "finding our way forward to the kind of budgetary arrangements that you would have in Kaiser Permanente", though given the backlash against Accountable Care Organisations, they were… renamed as “Integrated Care Providers”. Hunt also gave US medical centre chain Virginia Mason £12.5 million to teach NHS hospitals about safety, calling it “probably the safest hospital in the world” – only to see the US organisation fail its safety inspection a few months later. For all Hunt’s plaudits, neither Virginia Mason nor Kaiser Permanente have anywhere near the cost-efficiency per head of the NHS. Nonetheless, during Hunt’s period, concerns have been swirling about the impact of a US trade deal – and the reassurances that the NHS will be excluded from such deals are simply not plausible.
In social care (which Hunt repeatedly promised to ‘integrate’ with the NHS, though he was not directly in charge of social care til the last few months of his tenure), once again, Hunt’s commitment to market ‘solutions’ meant that the discussion was rarely about the real problems. Many of these were, in truth, decades old – including the Tory 1990s legislation which paved the way for much healthcare to be gradually redesignated as social care, thus privatised, means-tested and charged for. But Hunt did little to promote the real solution – reintegrating social care under the NHS’s public, free provision. Instead, he suggested that the ageing population was a massive commercial opportunity – and ‘integration’ began to look to campaigners like merely code for ‘helping the private care sector get its hands on more NHS cash’. The underlying issues were left unresolved, the promised social care green paper was delayed no less than 5 times (and counting), experiments to ‘integrate’ ran into frequent problems, and the social care sector continued being just another convenient scapegoat for delays in discharging people from hospital. Hunt is still pursuing market solutions, suggesting during the leadership campaign that while social care cuts went too far, the answer is to ‘incentivise’ individuals to save for social care.
Perhaps none of this is surprising. Back in 2005, Hunt co-authored a book called ‘Direct Democracy’ which stated “Our ambition should be to break down the barriers between private and public provision, in effect denationalising the provision of health care in Britain" and that the NHS was “no longer relevant in the Twenty-first Century”, though he’s since distanced himself from the book’s vision.
Part two – How has he got away with it?
Hunt adopted three key strategies to ensure the NHS wasn’t his career graveyard, as it had been for many Tory predecessors: hiding, hiding the figures, and (most of all) hiding behind someone else. Jeremy Hunt’s biggest talent is also, in fact, Boris Johnson’s: ducking accountability. The strategies are somewhat different, of course. Johnson’s bluster makes you suspect you’ve been had (but it appears Britain, or at least the Tory part of it, includes a lot of masochists who rather enjoy that). Hunt’s smoothness means you don’t even notice. And the success of these tactics tells us much about technocratic attitudes to democracy, accountability, leadership, and so-called public service ‘reform’.
Hunt’s complaints about Boris Johnson refusing to debate him rang hollow to those of us who have followed him closely. Hunt is famous for dodging debates, whether with junior doctors, angry hospital users, in parliament or on the ‘Today’ programme, on which Hunt was a regular no-show during NHS crises. Where he did appear, he often restricted his appearances to issues over which he had no actual control, such as promoting a sugar tax. In fact, he became so notorious for shirking debate that hospital campaigners launched a “Hunt the Hunt” campaign, and junior doctors camped out on his departmental doorstep.
Hiding behind someone else – blaming the patients
Hunt had no end of people he (and his media cheerleaders) could blame for the problems besetting the NHS.
First off, patients. Be they old people, for being too old (“a challenge more serious than global warming”, Hunt said, even though this narrative doesn’t actually reflect the reality that health needs are highest in your last year of life whenever that comes). It is true that health needs are rising among the poorest – and health equalities increasing sharply – but blaming austerity policies and inequality for rising health demand wouldn’t have endeared Hunt to anyone in the Tory party. Instead, he relied on the ‘ageing population’ line routinely when pressed on failures to meet NHS targets – for example in his recent interview with the BBC’s Laura Kuenssberg, he said, “the targets you talked about are because of the pressures of an ageing population”.
To add insult to injury, under Hunt’s tenure, the dehumanising labelling of old people as “bed blockers” returned, even as he did nothing serious to solve the issues of social care. Then there were kids – and parents – blamed for being too fat, even as public health funding to address such issues was slashed. And smokers, who, along with overweight people, started to be banned from routine surgery under Hunt’s watch, destroying the NHS’s core values of universalism and comprehensive care, to the horror of doctors and nurses.
I asked Hunt about this at an Institute for Government event not long before he left office. He told me blandly that “this shouldn’t be happening”. But there was no sign of him taking any action to stop what he routinely blames on ‘local decisions’ (as we’ll see again with rationing of care).
Devon’s 2014 attempt to ban smokers and obese people from all routine operations, regardless of clinical recommendations generated a huge backlash. But in the next couple of years, Clinical Commissioning Groups (the NHS organisations that allocate local health funding) followed suit, with consultations geared towards removing certain types of services, in particular from the ‘undeserving’. A number of areas have now implemented these policies.
Always top of the scapegoat list, of course, is migrants. From 2013 onwards, Hunt’s department worked closely with the Home Office on a string of initiatives to impose the ‘hostile environment’ (a policy which the former head of the NHS described as a “national scandal”). That led to cases like Albert Thompson, the Windrush victim who was denied cancer care. Hunt was pretty unscathed when these scandals finally broke through into the public consciousness, and they’re still largely in place – along with the upfront charging systems now in place in hospitals, which many have observed could now easily be rolled out to others.
Hiding behind someone else – blaming the staff
Blaming the staff is, of course, another favoured tactic of politicians, and one that Hunt embraced wholeheartedly (though he’d no doubt like to think of it as ‘delegation’).
In terms of senior staff, in 2013, Hunt hired his Oxford contemporary Simon Stevens as chief executive of the NHS, and Stevens quickly adopted the role of media frontman whenever the going got tough.
In hiding behind Stevens, Hunt benefitted from the post-2012 legal framing of the NHS as a standalone organisation (or rather, a tangle of competing, squabbling standalone organisations), given its money and left to get on with it. When problems arose, it was down to ‘the NHS’s own plan’, and ‘local decisions’. No longer did the Secretary of State have a duty to provide or secure healthcare for us all.
He got away with it to a surprising degree, because the 2012 Health and Social Care Act that he inherited was poorly understood by journalists (and had been poorly explained by a Labour opposition then keen to hide its own Blair-era role in laying the groundwork). The Act was a nonsensical, destructive muddle, partly as a result of Coalition compromises, so the implementation was critical – and the content and tone of that was down to Hunt. His first move was to add in the secondary legislation that gave the act its full privatisating force – including the Section 75 privatisation regulations that more or less forced local commissioners to offer any changes to local provision, out to tender.
But on the whole, Hunt outsourced strategic policy thinking (and ‘heavy lifting’ to shift public attitudes on charging, privatisation and hospital closures) to costly and wasteful management consultants including the Big Four accountancy firms (despite promising to rein in this spending), not to mention a collection of Sirs, Lords, Commissions, regulators, right-wing think tanks, and in-house consultants dubbed “ninja privatisers” who were responsible for numerous expensive failures. (To be fair to Hunt, quite a bit of this policy outsourcing strategy was developed by his health secretary predecessors, both Tory and Labour).
As a result of the 2012 Act, Hunt had just one last bit of legal and parliamentary accountability for the NHS – the “mandate”, which required him to put the NHS’s annual objectives before parliament. But in 2015, when the scope of the mandate was being revised for the next 5 years, his department issued a public consultation which Hunt somehow failed to actually tell anyone about (it wasn’t even published on their departmental consultation page) – a ruse that caused something of a backlash after OurNHS got wind of it, particularly given the hints about widespread withdrawal of treatment.
While senior staff and outsourced policymakers were convenient stooges, frontline staff became Hunt’s favourite whipping boy. He kicked off his tenure by telling parliament that “cruelty became normal in our NHS and no-one noticed”, implying that the criticisms of the terrible Mid-Staffs scandal were normal for the million plus NHS workers.
Blaming staff – and roping in the media to help – was pretty bad form seeing as their goodwill (including ‘donating’ £1.5bn a year in unpaid overtime) was the only thing keeping the show on the road during the post-2010 squeeze on NHS funds and staff pay. In October 2014, 450,000 NHS staff walked out in the first strike by health workers in 32 years.
But all this was just a foretaste of what was to come for doctors and other NHS workers.
In 2015, Hunt and Cameron promised a “7 day NHS”, but Hunt was slammed in May 2016 by parliament’s Public Accounts Committee who said the plan was “completely uncosted” and that Hunt’s department had made “no coherent attempt” to address the staffing impact of this pledge.
Instead, the burden fell on junior doctors, upon whom Hunt attempted to impose a contract to work more anti-social hours. The first junior doctor strikes in 40 years followed, and forced Hunt back to the negotiating table. But Hunt went on to impose the contract despite another ballot with a clear rejection of the deal.
After the junior doctors’ strike, in 2017 nurses threatened to strike for the first time in history. Hunt saw the strike off by promising what appeared to be a relatively generous offer of 3% for everyone. But days after he finally left office in July 2018, OurNHS uncovered how staff had had the wool pulled over their eyes and many were getting much less than they’d thought or been led to believe. Nurses were outraged, and the head of the Royal College of Nursing swiftly resigned over her role in selling the deal.
Although Hunt likes to portray his victory over junior doctors as boding well for any potential negotiation with the EU, the legacy of that dispute (and his management of the NHS’s workforce in general) is in fact one of enormous ill will and brain drain, with frontline doctors and nurses leaving the NHS at alarming rates. Nursing saw a record vacancy rate of 41,722 nurses (11.8% of the entire nursing workforce) the month before Hunt departed. While Brexit is a factor, there’s huge demoralisation amongst NHS staff now aware they are struggling to provide safe care for patients. Meanwhile, Hunt scrapped the nurses’ training bursary, which resulted in applications to study nursing dropping two years in a row.
Perhaps what aggravated and demoralised doctors and nurses more than anything else, was Hunt’s audacious use of tactical shroud-waving. Previous Tory health ministers frequently accused their opponents of using deaths to make political points. But Hunt repurposed this trick against his opponents, veering close to accusing anyone standing in his way of being responsible for “avoidable deaths”.
Announcing his intention to impose a new contract on doctors, Hunt claimed “around 6,000 people lose their lives every year because we do not have a proper 7-day service in hospitals… No one could possibly say that this was a system built around the needs of patients – and yet when I pointed this out to the BMA they told me to ‘get real.’ I simply say to the doctors’ union that I can give them 6,000 reasons why they, not I, need to ‘get real’.”
Experts took apart Hunt’s claims, showing that his use of weekend mortality data was “a shambles”. Hunt’s suggestion that the BMA was “turning medicine into a Monday to Friday profession” alienated the doctors who do currently provide 24/7 emergency care (check out #ImInWorkJeremy), and he was even accused by doctors of having put at least 14 patients at risk by incorrectly implying that 24/7 emergency care isn't available.
Margaret McCartney, a GP, author and broadcaster, told me, “It's dangerous to keep on misrepresenting data even when experts have told you that you are making a mistake… Hunt’s claim about weekend deaths, used to justify changes to the junior doctor contracts, has been debunked (patients admitted at the weekend tend to be sicker).”
The shroud-waving was a tactic he’d already deployed effectively against his first parliamentary opponent, Andy Burnham, and indeed against interviewers. Questions about failures to meet targets on waiting times, when not being excused by the “ageing population”, were often met with impassioned statements about patients failed by the NHS in Mid Staffs, Morecombe Bay, Gosport and elsewhere – a strategy he also deployed consistently in media interviews (and still is doing, as this interview with the BBC’s Laura Kuenssberg last week shows and when he was challenged by an angry doctor on LBC recently).
He’d deployed it too, against Lewisham campaigners, when his administrator’s report suggested closing the hospital and related changes would “save around 100 lives a year”.
Indeed Hunt has made the “patients’ champion” persona his own. He recently told the New Statesman that he’d made patient safety his “life’s mission” and that when he leaves front-line politics, “I want to write a book on patient safety. I would like to do for patient safety what Al Gore has done for climate change…”
In reality, Jeremy Hunt, having wielded the Francis report into the Mid Staffs scandal as a weapon from the get-go, junked most of its key recommendations.
Having promised in 2013 to bring in minimum standards of safety for ratios of nurses to patients, two years later he and Simon Stevens quietly tore these promises up as too “mechanistic”, to the concern of the report author Robert Francis. Hunt’s repeated promise to put the patient at the centre of everything the NHS did, including in its constitution (another Francis report recommendation) was similarly junked a year after its headline-garnering work was done. Promises to protect whistleblowers resulted in just another toothless system. Moves towards openness were undermined by increased reliance on the market and private sector provision, with nothing done to address the destructive ethos of competition between and even within hospitals that Francis had identified as a key part of the problem at Mid Staffs.
Phil Hammond, the doctor and broadcaster who has written extensively on patient safety, told me: “Hunt developed a selective interest in some aspects of patient safety… so although he will be able to cherry-pick to make it look as if some aspects of safety got better…. Hunt repeatedly refused to introduce mandatory safe staffing levels… There are of course some brilliant NHS staff who are very dedicated to safety, who have improved the situation in their particular hospital or GP practice, but I don’t really see how Hunt can take credit for that. Finally, despite his strong words about no more coverups in the NHS and better support for NHS whistleblowers, many of them say the situation hasn’t improved and they are still not being listened to and are being persecuted.”
So much for Hunt’s “patients’ champion” persona.
And of course, much else that happened to the NHS under his watch wasn’t very good for patients, either – in terms of safety, but also access to healthcare, privatisation and rationing. And this is where the last of his strategies came in very useful.
Hiding the facts, playing with the figures
Part of Hunt’s pitch is that he is “on top of the detail”. In reality, he has worked to make it harder or impossible for the rest of us to check-up on the detail. Once A&E waiting targets were routinely being missed, he simply stopped publishing weekly data on the failures and dropped hints the target would soon be dropped. Similarly, in response to regularly missing the target on maximum 18 week waiting times for planned operations, that target was quietly dropped. In response to alarming headlines regarding the rising number of hospitals declaring ‘black alert’ (unable to guarantee life-saving emergency care, and having to divert patients elsewhere), the ‘solution’ was to ban hospitals from using the term ‘black alert’.
In June 2017, Hunt was summoned to the Commons to answer questions about whether he had sought to cover up a damning report that found a private contractor had failed to process over 700,000 pieces of medical correspondence, a scandal that reportedly may have harmed the health of at least 1,788 patients and has so far cost £6.6 million. A year later he was criticised by charities for waiting up to four months to tell the public about another IT error that meant 450,000 women hadn’t received breast screening invitations and – as Hunt admitted in parliament – 270 may have died as a result.
Under Hunt, the Department of Health routinely refused to answer parliamentary questions and Freedom of Information requests about which private companies the NHS’s money is going to on the basis that they didn’t centrally collate it. And it was also reluctant to release raw, uncollated spending data, being the last department to do so and only giving in after a petition to release it. Inconveniently timed information on the financial crisis engulfing hospitals was tucked away from view, too.
In terms of money, in 2015 the UK Statistics Authority told Hunt to stop saying NHS spending was up, and a year later a committee of MPs found he had misled them on this point and he admitted he had played with the time periods.
And what of Hunt’s defining claim in the leadership campaign – that he’s “the person who secured a historic funding boost for the NHS” just before leaving office in July 2018? While Hunt claims the deal is “one of the single biggest increases in funding for a public service in our history”, numerous experts have pointed out that most NHS increases are generally “the biggest yet” (due to inflation), that this increase (at most, 3.4% a year) doesn’t match the level of actual health inflation and higher need, and hasn’t made up for the shortfall in funding in preceding years. In the words of the National Audit Office, the latest funding boost is “inadequate” and leaves the NHS “unsustainable”. Also worrying, it turns out (in the Long Term Plan) that Hunt’s deal is conditional on the NHS achieving significant savings through the use of technology (something many experts are dubious about), reducing face-to-face appointments by one third, and also on there being no additional pressures from the social care sector (that’s currently collapsing). And this 3.4% doesn’t apply to capital expenditure, staff training and pay, or public health budgets – all of which remain up in the air until the forthcoming spending review. Theresa May promised the “Brexit dividend” would fund the increases. Quite how that’s going to pan out, is anyone’s guess. As a Nuffield Trust health expert put it, “the NHS would be wise to hang onto the receipt for this particular birthday present."
There are many more facts I could throw at you to help you see Hunt’s legacy. Public satisfaction with the NHS fell during Hunt’s time in office, for example. But one statistic is perhaps the most damning. In his recent interview with the New Statesman, he quoted Stephen Pinker saying that “life expectancy has gone up!”. While this is true globally, the story in Britain is different. Since 2015, projections for life expectancy in the UK have fallen by more than a year.
It tells you much about British politics that a man with Hunt’s record was promoted to foreign secretary, and now stands a small chance of becoming prime minister. It tells us a huge amount about the state of the British press that Hunt is treated as a serious candidate, taking on the Johnsonian clown. And it’s worth remembering, whichever of them wins, that they will face the same advantages Hunt has always had: an establishment that doesn't care too much what happens to ordinary people's services, so long as no-one makes a fuss, and a pliant media, always ready to believe the spin of some old public school boy.